Click HERE to access the Patient Portal

We recommend checking your portal before every visit



Walkthrough/faq

  • What are the benefits of using my Patient Portal?

    • Through the Portal, you can:

      • request prescription refills and appointments, even on weekends and holidays (non-controlled substances only)

      • check account balances

      • pay bills online at your own convenience

      • verify the accuracy of your medical records

      • update your information when you visit specialists

    • The Portal also allows you to communicate with our team directly; no calls necessary. Essentially: your Patient Portal helps keep you aware and in charge of your healthcare journey.

  • How do I access the Patient Portal?

    • By clicking on the bold “HERE” above. This is the link to the AllegianceMD sign in page. To access the site, please enter your chosen username and password.

  • Do I need to complete my portal before my initial visit?

    • Yes! If your portal has not been completed by 4pm the day prior to your visit, your appointment will automatically drop off our schedule and we will have to reschedule.

  • How do I set my password?

    • Check your email within 48 hours of the appointment set-up call to find the registration link. From there, you’ll be prompted to enter your phone number to receive a verification code. With the proper code, you’ll be allowed to set your own username and password. We recommend writing this down, storing it in your phones “notes” application, using or updating a password manager, or taking a screenshot.

  • Help! I forgot my username/password.

    • Not a problem! Simply use the ‘Forgot Account or Password’ option on the portal. If you are having difficulties with that option, feel free to contact us for help accessing your account.

  • I’m trying to fill out my initial forms but it’s not working.

    • First, ensure you are not using a phone or tablet. While in the future this is an acceptable method to use, the initial forms prefer to be filled out on a desktop or laptop computer first. Once you have filled out these forms, you’ll be able to use your phone or tablet to access the portal fully.

  • I was told to fill out forms but cannot find them.

    • Locate the home page. Scroll all the way to the bottom and find the “Getting Started” section. Within here, find the “Medical History” section. Please fill out all the medical history and medical survey links as this speeds up the intake process during your visit.

  • Can I fill out new patient paperwork in the office rather than electronically?

    • We have converted all of our practice materials to an electronic format. Filling out physical paperwork will require that we reschedule your appointment until after our team members are able to convert your documents to an electronic format. For this reason, we ask that all forms are filled out via the Portal before your visit.

  • Where are my shared documents?

    • First, locate the home page. On the left-most panel, scroll down and locate the “Documents” tab. Click on it, and then click on the “Documents” subfolder. This will take you to the “Documents” page. From here, begin looking towards the the top right corner of the screen for the “Shared” option. This will take you to all of the shared documents from your previous visits.

  • How do I request a prescription refill?

    • Even outside of office hours, such as on weekends and holidays, you can use the Portal to send your prescription refill straight to the pharmacy. Simply log on, access the Prescription Refill page, and follow the instructions listed. After that, the Portal system will electronically transfer your prescription request to your pharmacy within 24 hours.

      • If your insurance carrier requires prior authorization, please allow 72 hours for your provider to make a determination.

      • For non-covered medications, please use your Patient Portal to send us a copy of your current formulary. This allows the providers to select a medication that is covered by your pharmacy plan. To do this, simply select “Messages” from the left hand side of your portal and compose a HIPAA secure message. No need to get too formal, it’s just like sending an email.



If you have a more specific question, feel free to Contact Us